What Documents Are Required for KYC Verification on sonagame, and How Does the Process Work?

KYC (Know Your Customer) is the identity verification process—typically required when withdrawals exceed a certain limit or for account security purposes. Required Documents: Identity Verification (any one of the following): National ID Card (NID) — clear photos of both front and back Passport — clear photo of the data page Driving License — clear photos of both front and back Address Verification (any one of the following, issued within the last 3 months): Bank Statement Utility Bill (electricity, gas, or water) Mobile Banking Statement (bKash/Nagad) KYC submission process: Login → Account Settings → KYC Verification → Upload photos of your documents. Photos must be clear and legible—blurry or partial images will not be accepted. Verification is usually completed within 24–48 hours. Complex cases may take up to 72 hours—the support team will keep you updated. Once KYC is complete, you'll receive both an SMS and an in-app notification. If you run into any issues during the KYC process, you can send your documents to support@sonagame.best—our support team will be happy to help.

If a match is cancelled or abandoned midway, what will Sonagame do with my bet?

A cancelled or abandoned match is a common scenario in betting—especially in cricket due to rain or bad light. sonagame follows a clear policy for handling these situations. If cancelled before the match starts: If a match never starts, all bets are cancelled and the full stake is returned to your wallet. If a Match Is Abandoned Mid-Way: cricket: If the result is determined by the Duckworth-Lewis-Stern (DLS) method, bets are settled accordingly. If a result cannot be determined, bets are voided and stakes are refunded. Football: If at least 90% of the match has been played, bets are settled based on the score at that point. If less than 90% has been played, bets are voided. Tennis: If a player retires after a match has started, the bet is settled in favour of their opponent. However, bets are voided in the case of a walkover. When to Expect Your Refund: If a bet is cancelled, your funds are typically returned to your wallet within 24 hours. If one leg of a parlay is cancelled, it is settled at 1.00 odds and the remaining legs continue as normal. If you have any questions about bet settlement, check the Bet History page for full details or reach out to support@sonagame.best—the team typically responds within 2 hours.

sonagame | Secure Login — Access Your Account and Start Playing

Logging in to Sonagame only requires your registered mobile number and password. OTP login is equally secure. Once logged in, all features are instantly accessible.

Want to log in fast and place your bet before a cricket match kicks off? On Sonagame, it takes seconds. Just enter your mobile number and password on the login page and your full account opens up instantly—wallet balance, active bonuses, and betting history, all in one place.

Forgot your password? You can log in using an OTP instead. Just enter your mobile number to request one—a 6-digit code will be sent to your phone, and you're in. Password recovery works the same way.

Enabling two-factor authentication (2FA) on sonagame adds an extra layer of security to your account. With 2FA active, even if your password is compromised, no one can access your account without the OTP sent to your mobile. You can turn on 2FA anytime from your account settings.

Logging in on the mobile app is even easier. Once you sign in and enable the "Remember Me" option, you can access your account with just a PIN or biometric authentication next time—no need to type your password every time. Visit the app page to download.

Having Trouble Logging In?

The most common issues are forgetting your password or not receiving an OTP. Here's how to fix each one:

Forgot Your Password: Click the "Forgot Password?" link on the login form. Enter your registered mobile number and you will receive an OTP. Enter the OTP to set a new password.

Not Receiving OTP: Wait 1–2 minutes first, then check your network connection. If it still hasn't arrived, tap the "Resend" button. If the issue persists, reach us via live chat at support@sonagame.best.

Account locked: Entering the wrong password five times in a row will temporarily lock your account for security reasons. Wait 30 minutes and try again, or contact support.

Don't Remember Your Mobile Number: Contact support using the email address you registered with. Once your identity is verified, our team will help you recover your account.

Browser Cache Issue: An outdated cache can sometimes prevent the login page from loading correctly. Clear your browser's cache and cookies and try again, or switch to incognito mode.

App Login Issue: Check whether your app is up to date—older versions can sometimes cause issues. Update the app and try again; that usually does the trick.

How to Keep Your Account Secure

Sonagame ensures the highest level of security on its end. That said, following a few basic precautions on your side will keep your account even safer:

Strong password: Create a password that is at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and special characters. Do not use your date of birth or mobile number as your password.
Keep 2FA enabled: With two-factor verification enabled, your account stays safe even if your password is compromised.
Never Share Your Password: No Sonagame staff will ever ask for your password or OTP. If anyone does, it's a scam.
Be Careful on Public Wi-Fi: Avoid logging in over public Wi-Fi at cafes or bus stops. Your mobile data connection is far more secure.
Log Out: Always log out after using a shared device. Only enable the "Remember Me" option on your personal device.
If you notice suspicious activity: If you notice any unusual login activity or transactions on your account, change your password immediately and contact us at support@sonagame.best.

What to Do After Logging In

Once you're logged in to sonagame, here are a few things to do first to get the most out of your experience:

Check Your Wallet: View your balance and active bonuses. If a new deposit bonus is available, find out how to make the most of it.
View Today's Events: Head to the Sports Events page to see which matches are on today and which ones have live betting available.
Check Promotions: Don't miss out—check the latest promotions page for new offers.
View VIP Tiers: Visit the VIP page to see your current tier and how much more you need to reach the next level.
Read the Analysis: Before placing a bet, check the Analysis page for expert predictions—it makes deciding much easier.

What Can You Access After Logging In?

Logging in to sonagame unlocks the platform's full range of features. Here's what you can't access without signing in:

Feature	Without Logging In	After Login
View Odds	✓ Limited	✓ Full
Placing a Bet	✗ Not Allowed	✓ On all events
Wallet Balance	✗ Not Visible	✓ Real-Time
Deposit & Withdrawal	✗ Not Possible	✓ Instant
Bonuses & Promos	✗ Not Eligible	✓ Automatic
Live Casino	✗ Closed	✓ Full access
VIP Points	✗ Does Not Accumulate	✓ Earns on Every Bet

Warning: Sonagame will never ask for your password or OTP by phone, email, or SMS. If anyone requests this information, it is a cyber scam—do not share it, and report it to support@sonagame.best.

Quick Access After Login

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Never Share Your Password with Anyone

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Avoid Public Wi-Fi

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Betting History

Results and profit/loss for all bets

Notifications

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Need Help Logging In

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Sonagame Login Security Layers

Multiple layers of security work on every login—keeping your account protected at all times.

256-bit SSL Encryption

Your login details are fully encrypted from your browser to our servers. No one can intercept them in transit.

OTP Verification (2FA)

With two-factor verification enabled, the first login on any new device will require an OTP.

Location Verification

If a login attempt is detected from an unusual location, Sonagame automatically sends you a security alert.

Account Locked After Five Failed Attempts

Five consecutive incorrect password attempts will temporarily lock your account—this is to protect against brute-force attacks.

Session Management

You are automatically logged out after a period of inactivity. You can also log out of all devices at once.

Everything You Get After Login, at a Glance

Live Betting Live Casino Wallet Bonus VIP Points Analysis Bet History Notifications Referral Security Settings

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Tip: Enable biometric login on the mobile app—log in with your fingerprint in seconds, no password needed.

Login FAQs

The two things members ask about most.

KYC (Know Your Customer) is the identity verification process—typically required when withdrawals exceed a certain limit or for account security purposes.

Required Documents:

Identity Verification (any one of the following):

National ID Card (NID) — clear photos of both front and back
Passport — clear photo of the data page
Driving License — clear photos of both front and back

Address Verification (any one of the following, issued within the last 3 months):

Bank Statement
Utility Bill (electricity, gas, or water)
Mobile Banking Statement (bKash/Nagad)

KYC submission process:
Login → Account Settings → KYC Verification → Upload photos of your documents. Photos must be clear and legible—blurry or partial images will not be accepted.

Verification is usually completed within 24–48 hours. Complex cases may take up to 72 hours—the support team will keep you updated. Once KYC is complete, you'll receive both an SMS and an in-app notification.

If you run into any issues during the KYC process, you can send your documents to support@sonagame.best—our support team will be happy to help.

A cancelled or abandoned match is a common scenario in betting—especially in cricket due to rain or bad light. sonagame follows a clear policy for handling these situations.

If cancelled before the match starts: If a match never starts, all bets are cancelled and the full stake is returned to your wallet.

If a Match Is Abandoned Mid-Way:

cricket: If the result is determined by the Duckworth-Lewis-Stern (DLS) method, bets are settled accordingly. If a result cannot be determined, bets are voided and stakes are refunded.
Football: If at least 90% of the match has been played, bets are settled based on the score at that point. If less than 90% has been played, bets are voided.
Tennis: If a player retires after a match has started, the bet is settled in favour of their opponent. However, bets are voided in the case of a walkover.

When to Expect Your Refund: If a bet is cancelled, your funds are typically returned to your wallet within 24 hours. If one leg of a parlay is cancelled, it is settled at 1.00 odds and the remaining legs continue as normal.

If you have any questions about bet settlement, check the Bet History page for full details or reach out to support@sonagame.best—the team typically responds within 2 hours.

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