Sonagame Privacy Policy — How We Protect Your Information

Sonagame collects two types of information—what you provide directly, and what is generated automatically as you use the platform.

Information You Provide Directly:

Automatically Collected Information:

• Device Information: The device, operating system, and browser you are using.
• IP Address: Approximate location and network information — used for security verification and fraud prevention.
• Usage Patterns: Pages visited, time spent, and events betted on — all used to improve our service.
• Transaction History: Deposit, withdrawal, and betting records—for account management and dispute resolution.
• Cookies & Local Storage: To keep you logged in and save your preferences.

Sonagame never stores your bank account number, bKash/Nagad PIN, or password. If anyone asks for this information, it is a scam — contact Sonagame support immediately.

Sonagame uses your information only for the purposes listed below — it is not used for anything beyond these.

• Account Management: Registration, login, password recovery, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect multiple accounts, bonus abuse, and suspicious transactions.
• Customer Support: To review your issue history and provide faster resolutions.
• Legal Compliance: To comply with licensing authorities and AML (Anti-Money Laundering) regulations.
• Service Improvement: To analyse which features are used most and improve the platform accordingly.
• Contact: To send important updates, security alerts, and promotional offers—with the option to opt out of promo messages at any time.

Sonagame does not sell or rent your personal data to advertisers. Your information is never shared with any technology company for profiling or targeted advertising.

Sonagame shares data only in very limited circumstances and for specific reasons. Those situations are clearly outlined below:

• Payment Processor: Information necessary to process transactions via bKash or Nagad is shared with those providers — payments cannot be completed without this. They operate under their own privacy policies.
• Licensing & Regulatory Authority: Information may be disclosed to regulatory authorities upon request to meet international gaming licence requirements.
• Legal Obligations: Disclosure of information is legally required when mandated by a court order or other legal process.
• Fraud Prevention Services: Limited information may be shared with specialist security services to investigate suspicious activity.
• Business Transfer: If ownership of Sonagame changes in the future, users will be notified in advance and their data will remain protected.

For any data sharing beyond the cases listed above, your explicit consent will be obtained. Under no circumstances will your information be shared with third parties for advertising purposes.

Sonagame uses industry-standard technology and processes to protect your data. Here are the key measures in place:

• 256-bit SSL Encryption: All data transmitted between your browser or app and Sonagame's servers is fully encrypted — no one can intercept it in transit.
• Secure Data Centers: Servers are protected by physical and digital security measures, with multiple layers in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login—so even if your password is compromised, your account stays safe.
• Regular Security Audits: Independent security experts regularly audit Sonagame's systems and identify any vulnerabilities.
• Staff Training: Staff who have access to user data undergo rigorous privacy training.
• Restricted Access: Only authorised staff can access specific data — not everyone has visibility into all information.

That said, no system is 100% secure. In the event of a security incident, Sonagame will promptly notify affected users and take every possible measure to minimise harm.

Sonagame uses cookies to enhance your experience on the platform. Cookies are small files stored on your device. The cookies we use include:

Essential Cookies (cannot be disabled):

Optional Cookies (you are in control):

• Optional cookies can be disabled at any time from your browser settings. However, some features may not work properly as a result.
• Sonagame does not use third-party advertising cookies.
• On the mobile app, equivalent local storage is used in place of cookies — the same rules apply.

Sonagame does not retain any data indefinitely. Each type of information is governed by a specific retention policy:

• Account Information: For the duration of your active account and for 5 years after closure — as required by law.
• Transaction Records: Up to 7 years—in compliance with international AML regulations.
• Support Conversations: 2 years—to review history when issues arise in the future.
• Usage Logs (IP, Device): 90 days — retained for security analysis purposes.
• KYC Documents: 5 years after account closure—as required by law.

Once the applicable retention period has passed, data is securely deleted or fully anonymized. You may also delete your account at any time — however, data subject to legal obligations will be retained for the required period.

Every Sonagame user has the following rights over their personal data:

• Right to Know: To find out what data we hold about you, submit a request—we'll respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can update it via Profile Settings or by contacting our support team.
• Right to Erasure: After closing your account, you can request the deletion of any data that falls outside the legally mandated retention period.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your information for any specific purpose.

To exercise any of these rights, write to support@sonagame.best. We typically respond within 30 days. For complex cases, an additional 30 days may be needed—you will be notified in advance if that is the case.

Sonagame strictly does not collect data from anyone under the age of 18. This is central to our ethical and legal responsibilities.

• Age verification is carried out during registration. If a date of birth under 18 is entered, registration will not be completed.
• If a minor is found to have created an account using false information, the account will be closed immediately and all collected data will be deleted.
• Parents who notice any suspicious activity can report it to support@sonagame.best — action will be taken promptly.

Sonagame's privacy policy may be updated from time to time. For any significant changes, users will be notified via SMS to their registered mobile number or by email.

• For minor changes, only the "Last Updated" date at the top of the page will be updated.
• Users will be notified at least 14 days before any major changes take effect.
• If you do not agree to the updated policy, you will have the option to close your account — any outstanding balance will be refunded.

For any privacy-related questions or concerns: support@sonagame.best. We typically respond within 2 business days.