Sonagame Terms & Conditions — A Complete Guide to Using the Platform

Sonagame's services are intended solely for individuals who voluntarily and knowingly accept these terms. The following conditions are mandatory:

• You must be at least 18 years is required.
• You must not be located in any country or region where online betting is prohibited by law.
• By using the platform, you confirm that you are betting entirely of your own free will and for entertainment purposes.
• Sonagame reserves the right to suspend or terminate any account found to be in violation of its rules.
• If you disagree with these terms, please refrain from using the platform.

Sonagame does not provide professional financial advice. Betting outcomes are uncertain and should not be treated as a guaranteed return on investment.

When creating an account on Sonagame, you must provide accurate and complete information. Providing false details may result in account suspension and forfeiture of your balance.

• One Person, One Account: Only one account per person is allowed. Creating multiple accounts using the same mobile number or ID is strictly prohibited.
• Identity Verification (KYC): A photo of your National ID or passport may be required for withdrawals above a certain amount.
• Password Security: You are responsible for keeping your account secure. Never share your password with anyone.
• Account Transfers Prohibited: Your Sonagame account may not be sold, rented, or transferred to another person.
• Mobile Number Update: If your mobile number changes, please notify support — otherwise you may have trouble receiving OTPs.

If suspicious activity is detected, Sonagame reserves the right to temporarily suspend an account without prior notice. A decision will be communicated once the investigation is complete.

Please read and understand the following rules before placing a bet on Sonagame. Once a bet is confirmed, it generally cannot be changed or cancelled.

• Minimum Bet: Minimum ৳10 per single bet.
• Maximum Bet: Varies by event and market. Specific limits are shown on the bet slip.
• Odds Change: The odds at the moment a bet is confirmed are considered final. Any subsequent odds changes will not affect your bet.
• Event Cancellation: If a match or event does not take place or is cancelled, the stake will be refunded to your wallet.
• Technical Error: Sonagame reserves the right to void bets placed at clearly erroneous odds — such as odds that are unusually low or high.
• Parlay / Multi-Bet: If one leg is voided, it will be settled at odds of 1.00 and the remaining legs will stand.

Odds change rapidly in live betting. Do not assume a bet has been placed until you see a "Confirmed" status after submitting.

Sonagame currently supports payments via bKash and Nagad. All payment-related details are provided below:

• Payment from Your Own Account: All deposits and withdrawals must be made from a bKash/Nagad number registered in your own name. Transactions through third parties are strictly prohibited.
• Withdrawal Rejected: Bonus funds cannot be withdrawn without completing the required wagering.
• Cancelled Withdrawal: If a withdrawal is cancelled due to unverified details or information discrepancies, the funds will be returned to your wallet.
• Anti-Money Laundering: Sonagame complies with international AML standards. Suspicious transactions will be investigated.

Sonagame's bonuses and promotions offer users added value — however, each comes with specific terms that must be followed, or the bonus may be forfeited.

• Welcome Bonus: New members get a 200% bonus on their first deposit. A minimum 10x wagering (Rollover) must be completed before the bonus amount can be withdrawn.
• Bonus Validity Period: Each bonus has a set validity period — typically 30 days from activation. Any unused bonus will be forfeited upon expiry.
• Betting Limit from Bonus: A maximum of ৳500 or 20% of the bonus amount (whichever is lower) may be used from the bonus balance on any single bet.
• Bonus Abuse Is Prohibited: Attempting to claim bonus benefits without meeting the bonus terms may result in account termination.
• Cashback & Reload Bonus: Specific terms for weekly cashback and reload bonuses will be listed on the promotions page.
• Referral Bonus: When a referred friend completes a deposit, the referrer will receive a bonus. Bonuses generated through bots or fake referrals will be voided.

Sonagame reserves the right to modify or discontinue any promotion without prior notice. Where changes are made to an active bonus, users will be informed to the extent reasonably possible.

Responsible gaming at Sonagame is more than a statement — it's an active commitment. The following safeguards are always available on the platform:

• Budget Limit: Set your own daily, weekly, or monthly deposit and betting limits. Once set, limits cannot be increased without at least 24 hours' prior notice.
• Self-Exclusion: If you feel your betting is getting out of control, contact support to self-exclude from the platform for a set period.
• Reality Check: Periodic on-screen reminders will appear to let you know how long you have been playing.
• Support Link: Information and support resources for problem gambling are always available on the platform.

Betting is for entertainment — not a source of income. Chasing losses with larger bets is risky. Always play within your limits.

You may close your Sonagame account at any time of your choosing. Contact support — any outstanding balance will be processed accordingly.

• Closed by Sonagame: The authority reserves the right to suspend any account in cases of rule violations, fraud, or false information. In serious breaches, the account balance will be forfeited.
• Filing a Dispute: If you have a dispute regarding any bet outcome or transaction, please notify us within 7 days at support@sonagame.best.
• Investigation Period: Dispute investigations typically take 3–5 business days. The relevant balance may be placed on hold during this period.
• Final Decision: Sonagame's decision is final. However, if a user remains unsatisfied, they may file a complaint with the relevant licensing authority.

Accounts inactive for 12 months with no transactions may be declared dormant, and a maintenance fee may be deducted from the balance after a specified period. You will be notified by email in advance.

Sonagame takes the protection of your personal information seriously. For full details on how we collect, use, and safeguard your data, please see our Privacy Policy page.

• Sonagame's logo, name, design, and content are protected by copyright. Unauthorized use is strictly prohibited.
• User data is never sold to third parties. Information may be shared with authorities only when required by legal obligation.
• Cookies and tracking technologies are used to improve our service — users can manage cookie preferences at any time through their browser settings.